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Best Practices in Change Management - 11th Edition (Print)

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The 11th Edition of Prosci’s Best Practices in Change Management represents the largest body of knowledge in the industry on managing the people side of change.  The study compiles 22 years of industry-leading research, uncovering lessons learned and emerging trends from change management practitioners and consultants around the globe.

The Best Practices in Change Management – 11th Edition compiles data from 11 studies across 22 years of industry-leading research from over 8,100 change practitioners, consultants, and project team members in 85 countries. The purpose of this research is to uncover best practices that help you become better at leading and managing change.

The report is produced through a rigorous research process and represents the largest body of knowledge in the industry on managing the people side of change. It includes four parts with nineteen chapters and over 300 tables and figures with over 370 pages. Each data visualization was designed to convey the most critical information with written key findings that showcase actionable insights. And, the report is designed for accessibility and compliance with regulatory standards that promote equality for people with disabilities.

The Best Practices in Change Management – 11th Edition is a comprehensive study covering a broad range of topics that examine trends, new findings in relevant topics and updated findings to inform your best actions.  For example, this report includes a NEW extended section on addressing seven specific sponsor challenges.  Other topic areas include:

  • Greatest contributors to success and common obstacles
  • Internal two-year trends and discipline five-year trends
  • Change management methodology, job roles, structure, resources and budget
  • Assessing change readiness and change management effectiveness and measurement
  • Integrating project management and change management
  • Culture, employee and stakeholder engagement
  • Common change management practice areas including sponsorship, resistance management, manager engagement, communications, training and reinforcement
  • Advanced application of change management to complex and unique changes
  • Change management maturity and building change capability
  • Customizing change management by industry including industry-specific changes
  • Change saturation and change portfolio management

Best practices provide a starting point for understanding the fundamental concepts of change management as well as checkpoints to guide your planning. Lessons others have uncovered provide insights into tackling complex change scenarios and avoid common pitfalls.